nad88 Privacy Policy

Introduction & Scope

This Privacy Policy ("Policy") is published by nad88 ("nad88", "we", "us", "our") and applies to all users of the nad88 website located at https://nad88.net and all associated subdomains, mobile interfaces, and digital services (collectively, the "Platform"). This Policy governs how nad88 collects, processes, stores, shares, and protects the personal data of players and visitors who interact with our online casino and sports betting services.

By creating a nad88 account, accessing the Platform, completing a nad88 login, making a deposit, placing a bet, or otherwise engaging with any feature of our services, you acknowledge that you have read and understood this Privacy Policy in full and consent to the data practices described herein. This Policy should be read alongside nad88's Terms & Conditions and Responsible Gaming Policy, which together form the complete regulatory framework governing your use of the Platform.

This Policy applies specifically to players and prospective players based in Bangladesh, including users located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. All data processing referenced in this Policy is carried out in accordance with internationally recognised data protection principles including purpose limitation, data minimisation, storage limitation, integrity, and confidentiality.

Data We Collect

nad88 collects only the personal data that is necessary to deliver, maintain, and improve our services, comply with anti-fraud and age-verification obligations, and provide a secure betting and gaming environment for Bangladeshi players. The categories of data we collect are as follows:

Registration & Identity Data

When you create a nad88 account, we collect your full legal name, date of birth, gender (optional), residential address, email address, and mobile phone number. This information is used to establish your identity, verify your age (18+ requirement), and administer your account.

Verification & KYC Documents

As part of our Know Your Customer (KYC) obligations, nad88 may collect copies of government-issued identity documents including a National Identity Card (NID), passport, or driver's licence, as well as proof of address documents such as utility bills or bank statements. These documents are used exclusively for identity and age verification and fraud prevention purposes.

Financial & Transaction Data

When you make deposits or request withdrawals, nad88 records transaction amounts, timestamps, payment method identifiers (e.g., bKash wallet number, Nagad account reference, Rocket number, bank account suffix), and transaction outcomes. nad88 does not store full card numbers, PINs, or mobile banking passwords. All payment processing is handled through encrypted, tokenised channels.

Activity & Usage Data

nad88 automatically collects data about how you use the Platform, including:

• Games played, bet amounts, wager outcomes, session duration, and game history.
• Sports markets browsed, bets placed, odds accepted, and bet settlement records.
• nad88 login timestamps, IP address at time of login, device type, operating system, and browser version.
• Pages visited, navigation patterns, feature usage, and session interaction logs.
• Bonus offers claimed, wagering progress, and promotional engagement history.

Communications Data

If you contact nad88 via email, live chat, or WhatsApp, we retain records of those communications including the content of messages, the date and time of contact, and the resolution outcome. These records help us maintain service quality and resolve any disputes that may arise.

Device & Technical Data

nad88 collects technical identifiers including your IP address, device fingerprint, browser type and version, screen resolution, time zone (Bangladesh Standard Time, UTC+6), and referring URL. This data is used for security monitoring, fraud detection, and platform optimisation.

How We Use Your Data

nad88 uses the personal data we collect for clearly defined purposes. We do not process your data in ways that are incompatible with the purposes described at the time of collection. The primary purposes for which nad88 processes personal data are:

• Account Administration: Creating, maintaining, and managing your nad88 account, enabling nad88 login, and providing access to all platform features including casino games, sports betting, and live dealer tables.
• Identity & Age Verification: Confirming that you are 18 years of age or older, as required by our responsible gaming commitment, and verifying the authenticity of your identity documents.
• Payment Processing: Facilitating deposits via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank; processing withdrawal requests; and maintaining an accurate transaction history in BDT.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent transactions, account takeovers, bonus abuse, money laundering, and other prohibited conduct. This includes device fingerprinting, IP analysis, and behavioural pattern monitoring.
• Responsible Gaming: Monitoring gaming activity to identify signs of problem gambling; enforcing deposit limits, session time reminders, and self-exclusion tools set by the player; and proactively reaching out to players showing indicators of gambling harm.
• Customer Support: Responding to account queries, resolving complaints, processing bonus disputes, and providing technical assistance through live chat, email, and WhatsApp.
• Legal Compliance: Fulfilling anti-money laundering (AML), counter-terrorist financing (CTF), and age verification obligations; responding to lawful requests from competent authorities.
• Marketing Communications: Sending promotional emails, SMS notifications, and in-platform messages about bonuses, game launches, and seasonal campaigns (e.g., BPL cricket promotions, Eid offers, Pohela Boishakh specials) — only where you have opted in to receive such communications. You may withdraw consent at any time by contacting [email protected].
• Platform Improvement: Analysing aggregated, anonymised usage data to identify technical issues, improve navigation, personalise game recommendations, and develop new features.

Data Sharing & Disclosure

nad88 does not sell, rent, or otherwise trade your personal data to third parties for commercial purposes. However, in order to operate the Platform and meet legal obligations, nad88 may share your data with the following categories of third parties under strict data protection agreements:

Payment Service Providers

To process deposits and withdrawals, nad88 shares necessary transaction data (amounts, timestamps, account references) with payment partners including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank. These providers operate under their own privacy policies and are bound by contractual data processing obligations when handling nad88 player data.

Game Providers & Technology Partners

nad88's casino and sports betting content is powered by third-party game studios and technology providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session identifiers and game-play data necessary to deliver their games to your device. They do not receive your full identity data or payment details unless required for game-specific jackpot award processes.

Identity Verification & KYC Services

nad88 may use third-party identity verification services to validate the authenticity of KYC documents submitted by players. These services receive only the data necessary to perform verification (e.g., a scanned copy of your NID) and are prohibited from using that data for any other purpose.

Fraud Detection & Security Providers

To protect the integrity of the Platform and its players, nad88 works with specialist fraud detection and cybersecurity partners. These providers may process technical data such as IP addresses, device fingerprints, and behavioural patterns to identify suspicious activity. No full identity data is shared beyond what is required for fraud assessment.

Legal & Regulatory Disclosure

nad88 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities when required to do so by applicable law, court order, or regulatory investigation. In such cases, nad88 will disclose only the minimum data necessary to satisfy the legal obligation and, where permitted by law, will attempt to notify the affected player.

Cookies & Tracking Technologies

nad88 uses cookies and similar tracking technologies (collectively "cookies") on the Platform to ensure it functions correctly, to improve user experience, and to analyse how players interact with our services. This section describes the types of cookies we use and their purposes.

What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or mobile phone) when you visit a website. They enable the website to recognise your device on subsequent visits, remember your preferences, and maintain session continuity. Cookies cannot execute code or transmit viruses and do not access any files on your device outside of what was originally stored by the cookie itself.

Categories of Cookies Used by nad88

Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers (Chrome, Firefox, Edge, Safari) allow you to block or delete cookies from specific websites. Please note that disabling strictly necessary cookies will impair nad88's core functionality, including the ability to maintain a nad88 login session. Disabling analytics or functional cookies will not affect your ability to use the Platform but may result in a less personalised experience.

Data Retention

nad88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply to the main categories of data held by nad88:

• Account & Identity Data: Retained for the duration of your active nad88 account plus a minimum of 5 years following account closure, in compliance with anti-money laundering record-keeping requirements.
• KYC & Verification Documents: Retained for a minimum of 5 years from the date of submission or from the date of account closure, whichever is later. Document copies are stored in encrypted form.
• Transaction Records: All deposit and withdrawal records are retained for a minimum of 5 years from the date of each transaction for financial audit and AML compliance purposes.
• Betting & Gaming History: Player game history, bet records, and win/loss data are retained for a minimum of 3 years from the date of the activity, to support dispute resolution and responsible gaming monitoring.
• Customer Support Communications: Support chat transcripts and email correspondence are retained for 2 years from the date of the interaction, to support quality assurance and dispute management.
• Technical & Security Logs: IP address logs, device fingerprint records, and login event logs are retained for 12 months from the date of the event, after which they are anonymised or deleted.
• Marketing Preferences: Records of marketing consent and opt-out preferences are retained for the lifetime of the account and for 3 years following account closure to demonstrate compliance.

When the applicable retention period has expired and there is no legitimate legal reason to retain the data further, nad88 will securely delete or anonymise the relevant personal data. Anonymised data (from which no individual can be identified) may be retained indefinitely for statistical and platform improvement purposes.

Data Security

nad88 takes the security of your personal data seriously and employs a range of technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. Our security infrastructure is built around the following core safeguards:

• 256-Bit SSL Encryption: All data transmitted between your device and the nad88 Platform is protected using industry-standard 256-bit SSL/TLS encryption, preventing interception during transit.
• Encrypted Data Storage: Personal data and KYC documents held in nad88's databases are stored in encrypted form. Encryption keys are managed separately from the data they protect.
• Access Controls: Access to personal data within nad88's systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of access required to perform their job functions. All internal access is logged and audited.
• Two-Factor Authentication: nad88 recommends — and may require — players to enable SMS OTP two-factor authentication for their nad88 login to add an additional layer of account security beyond the password.
• Fraud Monitoring: nad88 operates continuous automated fraud monitoring to detect unusual login patterns, rapid successive withdrawal requests, multi-account activity, and other indicators of account compromise or abuse.
• Payment Security: Full card numbers and mobile banking PINs are never stored on nad88 servers. Payment transactions are processed through tokenised, PCI-compliant channels via our payment service partners.
• Regular Security Reviews: nad88 conducts periodic internal security reviews and vulnerability assessments to identify and address potential weaknesses in our data handling infrastructure.

While nad88 implements robust security measures, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own nad88 login credentials and for notifying us immediately at [email protected] if you suspect your account has been compromised.

Your Privacy Rights

As a player on the nad88 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our privacy support team at [email protected] with the subject line "Privacy Rights Request".

• Right of Access: You have the right to request a copy of the personal data nad88 holds about you, including your account details, transaction history, game activity, and any KYC documents on file. nad88 will respond to access requests within 30 days.
• Right to Rectification: If any personal data nad88 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Updates to core account details (name, date of birth) may require re-verification of identity documents.
• Right to Erasure ("Right to Be Forgotten"): You may request the deletion of your personal data in circumstances where it is no longer necessary for the purpose it was collected, or where you withdraw consent and no other legal basis exists. Please note that nad88 may be required by law to retain certain data (e.g., financial records, KYC documents) even after a deletion request, as described in Section 6.
• Right to Restrict Processing: You may request that nad88 temporarily restricts the processing of your personal data in circumstances where the accuracy of the data is contested, or where processing is unlawful but you prefer restriction over erasure.
• Right to Data Portability: You may request that nad88 provide your personal data in a structured, commonly used, machine-readable format (e.g., CSV or JSON) to allow you to transfer it to another service provider.
• Right to Object: You have the right to object to the processing of your personal data where nad88 is relying on legitimate interests as the legal basis for processing, including for direct marketing purposes. Objections to marketing will always be honoured promptly.
• Right to Withdraw Consent: Where nad88's processing of your data is based on your prior consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Third-Party Services

The nad88 Platform is powered in part by third-party technology and content providers whose services are integrated into our Platform. While nad88 takes care to partner only with reputable providers, once you interact with a third-party component (such as a game from Pragmatic Play or Evolution Gaming), your interaction may be subject to that provider's own data processing practices.

The key third-party service categories and their data relevance are as follows:

• Game Studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi): These providers deliver game content to your device and may process anonymised session and gameplay data to power their games, jackpot systems, and fair-play certifications. They do not receive your name, NID number, or payment details from nad88.
• Payment Processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank): These providers process financial transactions and operate under their own privacy policies and financial regulations. nad88 recommends reviewing the privacy policies of your chosen payment provider.
• Analytics Providers: nad88 may use anonymised analytics tools to understand aggregate platform usage. These tools process data in an anonymised or pseudonymised form and are configured to respect player privacy by not enabling individual tracking.

nad88 is not responsible for the privacy practices of third-party service providers operating under their own independent legal frameworks. We encourage players to review the privacy policies of any third-party service they interact with through or alongside the nad88 Platform.

Policy Updates

nad88 reserves the right to update, amend, or replace this Privacy Policy at any time. When we make material changes — such as introducing new data collection categories, changing retention periods, or altering our data sharing arrangements — we will publish the updated Policy on this page with a revised "Last Updated" date prominently displayed.

For significant changes that materially affect how your data is processed, nad88 may additionally notify registered players via email to their registered address, or via an in-platform notification visible upon their next nad88 login. Your continued use of the nad88 Platform following the publication of an updated Policy constitutes your acceptance of the revised terms.

nad88 encourages all players to review this Privacy Policy periodically, particularly before making new deposits or engaging with new platform features, to ensure they remain informed of how their data is being handled. The current version of this Policy is always the governing version and supersedes all prior versions.

Contact & Data Queries

If you have any questions, concerns, or requests relating to this Privacy Policy, your personal data held by nad88, or the exercise of any of your privacy rights, please contact our dedicated privacy support team through the following channels:

• Email: [email protected] — use subject line "Privacy Rights Request" for data-related queries. Response within 4 business hours during support hours.
• Live Chat: Available directly on the nad88 Platform, Monday to Sunday, 09:00–23:00 BST (UTC+6). For general privacy questions and account-related data queries.
• WhatsApp: +880 1700 000 088 — for quick queries during support hours.

nad88 aims to acknowledge all privacy-related communications within 24 hours and to resolve substantive requests within 30 calendar days. In complex cases requiring additional verification or legal review, we will notify you of any extension to this timeline and the reasons for it.

This Privacy Policy, together with nad88's Terms & Conditions and Responsible Gaming Policy, constitutes the complete framework governing your relationship with nad88 as a data subject. In the event of any conflict between this Policy and any other document, this Privacy Policy shall prevail with respect to matters of data protection and personal data handling.